Anyone interested in medical aesthetics likely appreciates making others happy by ensuring they have a positive physical and emotional experience. Nothing changes for the trained eye of a laser technician. But even if you love your job (lucky you! ), it’s easy to fall into a rut and miss a chance to provide outstanding service to your clients. These easy tips can help you provide your customers with the best service possible while also increasing your profits. A victory for all parties!
1. Make sure everything in the room is set up and ready for the guest.
One of the signs of a gracious host or hostess is the inclusion of thoughtful touches, such as a favorite soft drink or soothing music, when entertaining guests in their home. You are the host or hostess of the laser treatment room as a qualified laser technician. Knowing that a customer is perpetually chilly can allow you to be prepared with a warm throw. Just before he comes over, brew a pot of tea for him if that’s his thing. Yes, you understand what I mean. Your customers would appreciate knowing that you were anticipating their arrival.
2. Inquire your customers about their skincare needs on a daily basis.
In the case of returning customers that you consider to be close acquaintances, this is crucial. They may now desire something different from what they first sought six months ago (e.g., the elimination of age spots) (e.g., to look rested and more refreshed). Before beginning any laser treatments, it is important to get their input in order to make any necessary adjustments. It’s also an excellent opportunity to offer them a mini-treatment they haven’t had previously or to introduce them to a new product at a reduced rate.
3. Contact patients the day after therapy via text, phone, or electronic mail.
Show them that not just their business is valued, but so is who they are as a person. If a customer has trust in you, it is important to show your appreciation. If redness was a concern after laser therapy, inquire about its current state. Try to come up with an introspective and heartfelt comment. You’ll be the first person they think of when they need to schedule another appointment with a trained laser specialist.