Have you ever gone to get a simple haircut, like your bangs, and been left feeling depressed by your stylist’s unasked-for criticism of your awful hair color, split ends, and, oh, and your eyebrows need work, too?
The same is true in the world of cosmetic laser treatments! The cosmetic laser specialist can play a significant role in the success of the cosmetic laser sector, which is based on people’s desires to improve their outward appearance.
To lighten the mood, here are five phrases you should never use while interacting with customers who have recently undergone a cosmetic laser procedure:
“Whoops” (while operating a laser) (when operating a laser). A cosmetic laser’s user-friendliness belies its potency; it can cause significant alterations to the skin. Additionally, they can do long-term harm if used incorrectly. Your client is placing their trust in your ability to use the laser to treat her ailment. The phrase “whoops” will not win her trust.
How often have you heard the question, “Have you ever desired to get rid of…(those awful wrinkles, your acne scars, that unibrow/love handles/cellulite, etc.)?” When a customer comes to you for laser hair removal on her chin only and you notice other locations where you may help her, resist the impulse to call them out. A more considerate approach would be to question her about her skincare needs during the first consultation. You can talk to her about other therapy options if she brings them up. Unless you want to stifle the growth of your relationship, let her bring things up as you get to know her. Also, during treatments, you can conduct a “soft sell” by telling the customer about a recent (and positive) experience with, say, cellulite removal, from another patient. Instead of hammering her with an insult, you’re planting a seed.
I don’t think it’s that horrible. There is no single “correct” way to react to a situation because each person is unique. A pimple may leave a minor scar that can be concealed with cosmetics for some people, while for others it may cause them to avoid public places. Let the client describe the issue in her own words and inquire as to her treatment objectives rather than imposing her perspective on how she ought to feel about the defect.
I’ll make you look stunning!” As a cosmetic laser technician, one of your many duties is to set reasonable expectations for your patients by explaining the procedure’s goals, risks, and potential outcomes. This doesn’t mean you should have a bad attitude, but you should be a practical expert, and always be in touch with others.
That’s what I’m getting at, anyway.” Don’t take chances with your customers’ complexions! If you, as a cosmetic laser technician, have any doubts about the patient’s skin type, contraindications, pre-existing conditions, side effects, posttreatment treatments, etc., you should wait to perform the procedure. Customers would appreciate that you took the precaution of not injuring them, even if they are briefly inconvenienced by the fact that you cannot treat them at that time.